Refund Policy

Refund policy:

The Bonsai boutique guarantees all plants will arrive healthy and pest free. If your plant ever arrives badly damaged or in poor condition we will issue a full refund.

Refund Policy - the basics

In the event of a damaged plant needing to be returned we will pay the return postage fee and issue a full refund as soon as the damaged plant arrives back to us.

If the plant is dead or in bad condition photos are required before a refund is issued.

photos must be sent within 48 hours of delivery.

If your parcel is lost during postage we will issue a full refund and refund any postage fees.

Your item/items will be tracked and insured if the total value exceeds £20.

If you are unhappy or unsure about any items please contact the store we are always happy to help.